One prerequisite for ministry is to genuinely care for those in crisis. Becoming overly concerned with one's role, intervention techniques, or other personal responsibilities, that one loses sight of the mission to love others might cause a caregiver to miss seeing the person in crisis as inhereintly valuable.
I have found that holding the person in prayer has always helped me focus on the other's needs rather than my own issues. This aspect of preparation seems so obvious that it need not be mentioned, but sometimes it is remarkably easy for counselees to become cases, problems or challenges, rather than unique and precious human beings.
-Howard Stone
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